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I'd like to express our deep sorrow about these events. This is a difficult day for all of us at American Airlines, and our efforts now are focused entirely on the needs of our passengers, crew members, partners, first responders, along with their families and loved ones,
CEO Robert Isom said in a video statement We are actively working with local state and federal authorities on emergency response efforts and the American Airlines care team has been activated to assist our passengers and their families,
If you believe you may have loved ones on board Flight 5342, call American Airlines toll-free at 800-679-8215. Those calling from outside the U.S. can visit news.aa.com for additional phone numbers. Family members in Canada, Puerto Rico or the U.S. Virgin Islands can call 800-679-8215 directly,
Our team of highly trained professionals will be working around the clock to support our passengers, crew and their families how ever we can and we will update you as soon as we can,
We understand and appreciate that people are eager for information
Our cooperation is without pause and we want to learn everything we can about today's events
PAT25 do you have the CRJ in sight,
In audio from the air traffic control tower, a controller is heard asking the military chopper First and most importantly, I'd like to express our deep sorrow about these events,
Isom said in a video posted to social media We are actively monitoring the situation, and stand ready to support local responders